Announcement
Ceramic home decor ⚜️
Shop new collection now 🩶
Please follow on instagram: @Terrosostudios to stay updated with all the new collections and restocks 🏺
Featured items
Items
All Items
Reviews
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gabrielle on Mar 6, 2024
5 out of 5 starsReally cool ancient looks planter that’s solid and well made!
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Melanie on Jan 30, 2024
5 out of 5 starsThe vase is absolutely beautiful. Exactly as pictured and just stunning in person. I will definitely purchase again!
Moh responded on Jan 30, 2024
Hi Melanie, Thank you so much for your amazing review. I'm so glad that you're happy with your purchase. The vase looks amazing the way you styled it ☺️ Moh.
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Carrie on Jan 29, 2024
5 out of 5 starsBeautifully crafted, just as shown in the photos. Good communication regarding shipping. Be prepared to wait a bit while they make the item.
Moh responded on Jan 30, 2024
Hi Carrie, Thank you so much for your review. So glad to hear that you loved your purchase ☺️ Moh
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Bryce on Jan 24, 2024
5 out of 5 starsIncredible quality and style so impressed! This was an anniversary gift and it was a huge success. They even helped me rush shipping! Thank you
Moh responded on Jan 24, 2024
Hi Bryce, Thank you so much for your amazing review. So happy to hear you love it. Happy anniversary ☺️ Moh.
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About TerrosoStudios
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards and Paypal
HOW DOES SHIPPING WORK?
We ship directly from our home in Canada using UPS and Canada post services .
All orders come with free standard shipping.
Delivery times : 5-10 business days.
Please do not panic if your package does not show up immediately, it's on its way.
Due to covid-19 please expect some delays in deliveries as they are out of our control.
Beacause the standard delivery times are so long, the high costs of express delivery and to avoid the loss of packages, we no longer ship worldwide. Please accept our apologies.
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement and before the shipping. Send us a message within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
WHAT IS YOUR REFUND/RETURN POLICY ?
We don't accept returns, exchanges or refunds.
We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement. Tell us what went wrong and send along a photo of the damaged item and we'll be glad to replace it.
Replacements only apply to damaged items. Please note that It is not our responsbility If the package got lost or delivered to the wrong address. Please contact your local post office and track your parcel.
DO YOU OFFER LOCAL PICKUP ?
Yes, Local pickup is available : York region , Ontario. If you live in this area please send us a message before placing your order so we can arrange the pickup time and address.
ARE YOUR PRODUCTS SAFE ?
My work is made of ceramic. They are safe when they are used for decorative purposes only. They are toxic and not food safe if digested. As they are fragile items they may break and the sharp small fragments will be a choking and cuts hazard.